How to Moderate a Usability Test: A Step-by-Step Guide

When the participant arrives at an in-person or remote session, start with a warm welcome. Introduce yourself and express your gratitude for their participation. Be mindful of your language; avoid using the word “test,” as it can make participants feel like they are being evaluated. Remember, the goal is to test the design, not the user. A welcoming atmosphere sets the stage for a productive session.

Transparency is key. Inform participants about any observers and the recording process during the recruitment stage. This gives them the choice to participate fully informed. Reinforce this information at the beginning of the session to ensure they are comfortable with the setup.

Consent is crucial. For remote sessions, provide a link to an online consent form via the chat feature. In in-person sessions, participants typically sign a paper version, but an electronic version can also be used if preferred. Encourage participants to ask questions before they sign, and ensure they don’t feel rushed during this process.

Whether the session is remote or in-person, deliver tasks one at a time through a chat interface or printed slips of paper. Providing a written version of each task, especially if it involves complex scenarios, allows participants to refer back as needed. This approach ensures they have all the details necessary to complete the task effectively.

After the participant attempts each task, ask prepared follow-up questions to gather additional insights. Consider questions like:

• “What did you think about doing this activity on the website you just used?”
• “Was there anything easy or difficult about doing this activity?”

Start with broad, open-ended questions to encourage detailed responses, then move to more specific questions to pinpoint particular issues or successes within the interface.

Conclude the session by thanking the participant for their time and effort. Acknowledge their contributions and explain how their feedback will help improve the design. This positive reinforcement leaves participants feeling valued and appreciated, encouraging their future participation.

Testing the design, not the user, is crucial. A structured approach to usability testing ensures comprehensive feedback and a positive participant experience.

By following these steps, you can moderate usability tests effectively, ensuring a comprehensive evaluation of your design while maintaining a positive experience for your participants.